Privacy Policy

Introduction

Welcome to https://home-care-raymondville-texas.primarycareaid.com (hereafter referred to as “Home Care Raymondville Texas,” “we,” or “our”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains our practices regarding the collection, use, disclosure, and management of data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Our official website at https://home-care-raymondville-texas.primarycareaid.com.
Any mobile or desktop applications developed by us and made available for download.
Online services and products offered through our platform.
Interactions between our users, customers, and authorized service providers.

Please note that this policy does not extend to third-party platforms, applications, or services accessed through links on our site, as they have their own privacy policies governing data collection and usage.

Processing Activities

This Privacy Policy is designed to guide you through the following interactions:

Using our applications and services as an authorized user, which may involve accessing account settings, managing profiles, or utilizing our care coordination tools.
Visiting our websites linked to this policy, where you can browse content, request information, or make purchases.
Receiving communications from us, including newsletters, promotional emails, phone calls, or text messages (SMS) related to our services and offers.

Personal Data Collection

We collect various types of personal data, which can be categorized as follows:

Account Information: Details required to create and manage your user account, such as name, username, email address, and password.
Payment Information: Credit or debit card details, billing addresses, and transaction records used for processing payments related to our services.
Financial Information: Bank account details (if provided) for direct deposit or other financial transactions.
Purchase Information: Data related to products or services purchased from us, including quantities, order dates, and delivery addresses.
Mobile Device Identifiers: Unique device identifiers, mobile phone numbers, and mobile app usage data collected to enhance user experience and analyze application performance.
Location Data: GPS coordinates or other location-based information, if enabled by users, for services requiring geolocational accuracy.
Feedback: User-provided comments, reviews, surveys, and responses to our customer support team.
Social Media Information: Details obtained from social media platforms when users choose to connect their accounts with us.
Product Information: Data about products viewed or purchased on our e-commerce platform, including product preferences and browsing history.

We collect this data through various methods: user input forms, account registration, purchase transactions, browser cookies, analytics tools, and third-party integrations. Additionally, we may receive personal data from trusted partners who assist us in providing services, subject to their respective privacy agreements.

Cookies

We utilize cookies and similar tracking technologies for several purposes:

Strictly Necessary: These cookies are essential for the functioning of our website or apps, enabling basic features like login sessions, account management, and security measures.
Preference: The cookies in this category remember user preferences, such as language settings, display options, and ad personalization.
Analytics: We use analytics cookies to gather insights into how visitors interact with our site, including metrics on page visits, time spent, and user behavior patterns.

Users have the option to manage or control non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. The specific retention periods vary based on the type of data and its usage within our systems. Once the data is no longer needed for these purposes, we will delete or anonymize it to prevent unauthorized access or further processing.

Children’s Privacy

We do not knowingly collect personal information from children under 18 years of age. If you are a parent or guardian and believe that we have collected such data by mistake, please contact us using the details provided in this policy, and we will take immediate steps to rectify the issue.

Your Rights ( Depending on your jurisdiction)

The privacy laws in different regions grant individuals various rights regarding their personal data. Some common rights include:

Access: The right to request access to and receive a copy of your personal data held by us.
Rectification: The right to have inaccurate or incomplete personal data corrected.
Erasure (Right to be Forgotten): The right to request the deletion of your personal data, subject to certain exceptions.
Restriction: The right to limit the processing of your personal data in specific circumstances.
Portability: The right to receive your personal data in a structured, commonly used format and transfer it to another controller.
Objection: The right to object to the processing of your personal data for specific purposes.
Non-Discrimination: The right to be free from discrimination when exercising any of your data protection rights.
Appeals/Complaints: The right to file complaints with a supervisory authority if you believe that we have processed your personal data unlawfully.

To exercise these rights or for data-related inquiries, please contact our privacy team at the details provided in this policy.

Changes to Policy

We reserve the right to update and modify this Privacy Policy at any time. Any changes will be effective immediately after they are posted on our website. We encourage you to review this page periodically to stay informed about how we protect your personal information.

Contact Information

For any questions, requests for information, or concerns related to privacy, please contact us:

Email: [email protected]
Postal Address: Home Care Raymondville Texas, Privacy Team, [Street Address], [City, State, Zip Code]